Below are the most frequently asked questions from Fauxlogy LLC customers, along with answers to help you more quickly navigate the shopping and service process.

🟢 1. How long does it take to ship after placing an order?

We typically process and ship your order within 1–3 business days (excluding weekends and holidays). After shipping, you will receive a tracking number via email, allowing you to check the shipping status in real time.

🟢 2. How long will my package take to arrive?

Shipping times depend on your shipping address and selected shipping method:

Shipping times vary by region; the following are average times:

Domestic Shipping: Standard shipping typically takes 5–7 business days. Expedited shipping typically arrives within 2–5 business days.

International Shipping: Shipping times may vary depending on the destination, but are generally 7–18 business days. Please refer to the shipping company’s instructions for specific delivery times.

Slight delays may occur due to holidays, customs clearance, or weather conditions.

🟢 3. Can I modify or cancel my order?

If your order hasn’t shipped yet, you can contact us at muktar@fauxlogy.shop to request a modification or cancellation.
Once an order has entered the shipping process, we cannot change or cancel it.

🟢 4. Do you ship internationally?

Yes, we ship worldwide. However, some countries may incur import taxes, duties, or customs clearance fees, which are the responsibility of the buyer.

🟢 5. How do I request a return?

To request a return, please contact us at muktar@fauxlogy.shop within 30 days of receiving the item, stating the reason for the return and including your order number and relevant photos. We will review your request and provide the return address and procedures within 1–3 business days.

🟢 6. How long does it take for a refund to be credited to your account?

Once we receive and inspect the returned item, the refund will be credited to your original payment account within 5–7 business days. The processing time depends on your bank’s processing speed.

🟢 7. What if there’s a problem with the product?

If the product has quality issues or doesn’t match your order, please take a photo and send it to muktar@fauxlogy.shop immediately.

After verification, we’ll provide a free replacement or a full refund.

🟢 8. How do I track my package?

After shipment, the system will automatically send an email with the tracking number and shipping link. You can use this link to check the status of your package in real time.

🟢 9. What if I haven’t received my package?

Please first use the tracking number to check the shipping status. If it hasn’t been updated for a long time, please contact your local courier or email our customer service email address. We’ll help you investigate the whereabouts of your package.

Thank you for reading Fauxlogy LLC’s FAQ.
If your question is not listed here, please contact us via email and we’ll assist you as soon as possible.

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