Thank you for shopping at Fauxlogy LLC. We hope you are satisfied with every purchase. If you are not completely satisfied with your order for any reason, you may return or exchange it according to the following policy.

I. Return Conditions

• Return requests must be submitted within 30 days of receiving the item.
• Items must be unused, undamaged, unwashed, and in their original packaging with tags and accessories intact.
• For returns due to personal reasons (e.g., size, color, preference), the buyer is responsible for round-trip shipping costs.
• If the item has quality issues or was shipped incorrectly, we will cover all return shipping fees and provide a free replacement or refund.

II. Non-Returnable Cases

Returns or exchanges will not be accepted under the following circumstances:

• Requests submitted after the return period.
• Items that have been used, soiled, or lack original packaging/accessories.
• Damage caused by customer misuse.

III. Return Process (Step-by-Step)

1. Submit Request: Contact our customer service via email at muktar@fauxlogy.shop, stating the reason for return and providing your order number along with relevant photos.
2. Review Confirmation: We will respond within 1–3 business days to confirm eligibility.
3. Ship Back: Once approved, send the item to our designated return warehouse address (provided by customer service via email).
4. Inspection & Refund: After receiving and inspecting the returned item, we will process your refund within 5–7 business days to your original payment method (e.g., credit card or PayPal).

IV. Exchange Instructions

If you wish to exchange for a different model or size, specify this in your return request. We will ship the replacement after receiving your return or proceed with the exchange after any price difference is settled.

V. Shipping Costs & Responsibility

• We cover all shipping costs for returns due to quality issues or incorrect shipments.
• Buyers must pay return shipping fees for personal reasons (e.g., dislike or wrong order).
• Always use a trackable shipping method for returns to ensure safe delivery.

VI. Special Notes

Return/exchange processing times may vary due to logistics and bank clearance, typically taking 7–15 business days to complete.

Thank you for trusting and supporting Fauxlogy LLC. We are committed to improving our services and ensuring a worry-free, transparent shopping experience for every customer.